Let a Call Center Center Handle Your Sales

You Can’t Do It All

Is your sales force stretched thin? Is it becoming more and more difficult to handle the volume of sales orders coming in? That’s a great place to be as a business, but if your staff can’t manage the load, consider hiring a call center to help. A high quality call center trains their agents to process sales orders in a professional, customer-service oriented manner. Don’t lose business because you weren’t available for a potential customer. Let a call center take the sales burden off your back so you can focus on growing your business.

Here are 4 benefits to hiring an inbound call center for your sales orders:

1. Free up your internal resources. Once you decide to outsource your sales processing, you will quickly discover how much extra time, space and opportunity your staff has to focus on growing the business. With a more manageable workload, your staff can pour their efforts into increasing outbound sales calls and maintaining strong ongoing business relationships.
2. Ensure consistent customer service. A good inbound call center trains their staff to provide consistent, excellent customer service. Every agent is trained on the same script and learns the inner workings of your company so that they can provide the most tailored customer service. When you hire a call center, they take on the burden of hiring, training and maintaining high quality agents to process your sales orders. Consistent service keeps customers happy.
3. Meet specialized needs of customers. Another major benefit of call centers is that they can meet specialized needs of your customers. For example, if you need a staff of bilingual agents, 24-hour availability or experience working with a specific software, there are plenty of call centers out there who are equipped to handle those needs.
4. Provide insight into your sales process. Many companies are not aware of an additional benefit that call centers can offer: consulting advice. Think about it. The agents are handling hundreds and thousands of calls from your customers. They know the trends. They see what works and what does not when it comes to your sales. Let them share their expertise and help tweak your script or improve your processes.

While call centers tend to get a bad rap for being overbearing or persistent, a good call center hires agents with excellent listening skills and an ability to efficiently process sales with knowledge and professionalism. You may find that hiring an inbound call center is one of the best decisions you ever made for your company!

Learn More

In order to find out more about inbound call centers for sales orders, you can visit our helpful buyer’s guide to inbound call centers. It will help you answer important questions like “What should I look for in an inbound call center?” and “How do I write a winning call center script?”

Get Free Quotes

If you are interested in hiring an inbound call center for your sales order needs, remember: not all call centers are created equal. It is important to shop around before you buy to ensure you get the best service for the best price. Although this can be a daunting process, 360Telemarketing can get you price quotes from up to five qualified vendors—and our service is 100% FREE! So fill out our short form and get started!