An inbound call center specializes in handling a high volume of incoming business calls. The most common types of calls routed to call centers include: phone orders, customer service issues, technical support, inbound lead qualifying and answering services. Some call centers specialize in one type of inbound call, while others, known as consolidated call centers, can handle several different types of inbound calls. If your employees are overextended from dealing with incoming sales and service calls, consider hiring an inbound call center. With years of experience, specialized equipment, and goals of efficiency and satisfaction, an inbound call center is a cost-effective and efficient solution to your business needs.