Outbound Call Center Glossary

Payment Methods

Dedicated Payment-A flat payment offered to a Telephone Sales Representative who spends all of his/her time on your account. 

Hourly Pay-One way you can pay a TSR for telemarketing service is by the hour.  This entitles the TSR to a flat rate per hour of service, regardless of performance. 

Pay for Performance-This option of payment compensates by the sales performance of the Telephone Sales Representative.  If a TSR performs well, s/he is compensated accordingly; conversely, if a TSR is performing poorly, s/he will get paid poorly as well.

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