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Introduction

"Do you want a script-writing service with your SLA?" "How about agents...do you prefer dedicated or shared?" 

Purchasing telemarketing services from a call center can be a daunting prospect if you do not know the vocabulary of the industry.  However, if you can "talk the talk" of the telemarketing industry, you will be able to communicate more effectivley with service providers about your telemarketing needs, truly getting what you want.

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