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Introduction

One of the most major decisions you must make when outsourcing your call center needs is whether you want to hire an offshore provider or hire a call center in the US.  While the hugely popular practice of hiring foreign call centers has been largely accepted by both the consumer and the business world, there is still a raging debate as to which is better in the long run for everyone. 

Information is the best guard against making a poor decision, so read on to inform yourself of both the beneficial and the unfavorable aspects of each choice before letting emotions and misconceptions cloud your reason.  Once you have all the facts, it will be much easier for you to see the decision that is right for you.

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