Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Shared Agent
A telemarketing agent who works on multiple accounts for multiple people is known as a shared agent. S/he may not be as versed in your products specifics because they are not the only ones s/he is representing on the phone to potential customers.
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