Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Off-Shore
The practice of hiring a telemarketing or inbound call center that is located in a different country is known as “off shoring.” Please see our article about the advantages and disadvantages of using an offshore firm of your telemarketing and inbound call center needs.
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