Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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In-House
A service or a task completed within the bounds of your organization. For example, because you are thinking about hiring a separate firm to make sales calls on your company’s behalf, you are not doing sales calls “in-house.”
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