Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Consolidated Call Center
A call center that takes calls for several different products or companies instead of specializing only in one company’s demands is called a consolidated call center. A consolidated call center can have dedicated agents who deal only with one account, however most of the agents have “skill-set” diversity and field calls for several different accounts.
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