Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Inbound Call Center
A company that specializes in handling incoming calls is called an inbound call center. Often, they are set up to handle a much larger volume of calls than your business can accommodate. They frequently provide tech support, answering capabilities, customer service, order placement and lead qualifying services.
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