Inbound Call Center Glossary
Article Index
Introduction
Call Flow
Consolidated Call Center
Customer Service Rep
Dedicated Agent
Dedicated Payment
Inbound Call Center
In-House
List
List Source
Monitoring Solution
Off-Shore
Outsourcing
Phone Staff
Reports
Script
Service Level Agreement
Shared Agent
Skill Set Diversity
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Customer Service Representatives
People at the inbound call center that will be dealing directly with your customers are called CSRs. In order for your business to successfully service its clientele, your hired CSRs must be effective.
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